Policies & Privacy

Appointments

Booking, Deposit & Cancellation Policy

Deposit and confirmation

The non-refundable deposit amount displayed during booking is required before an appointment is confirmed. A selected time is temporarily held while secure checkout is open. The reservation is confirmed only after Stripe verifies payment and the website displays a confirmation.

Balance and pricing

The deposit is applied toward the service total. Prices shown are starting prices or ranges. Final pricing can change based on size, length, design, hair requirements, and selected extras. Unless Jen states otherwise, the remaining balance is due in cash at the appointment.

Rescheduling and cancellations

Contact Jen as early as possible to request a change. Deposits are non-refundable. A deposit may be transferred to a new appointment only when Jen approves the reschedule. Late arrivals, missed appointments, or cancellations can require a new deposit.

Preparation

Arrive with hair blow-dried from root to end, tangle-free, and at least three inches long unless the selected service says otherwise. Wig drop-off and other preparation instructions shown on the website are part of the appointment policy.

Your information

Privacy Notice

Perfected by Jen collects the information needed to schedule and manage appointments, including your name, email address, phone number, selected service, appointment time, extras, and hair notes.

Payments

Stripe processes deposit payments. Perfected by Jen does not receive or store complete card numbers. Stripe may collect payment, device, and fraud-prevention information under its own privacy policy.

How information is used

Booking information is used to confirm appointments, provide services, contact clients about their reservation, reconcile deposits, prevent abuse, and maintain business records. It is not sold.

Retention and deletion

Booking and payment-reference records are kept only as long as reasonably needed for appointment management, accounting, disputes, legal obligations, and fraud prevention. Clients may request access, correction, or deletion of eligible information by contacting Jen through the contact information on the website. Some records may need to be retained when required by law or for legitimate business records.

Service providers

Cloudflare hosts the website and storage, Stripe processes deposits, and approved communication providers may send booking messages. These providers process information only to operate the booking service.

Website use

Terms of Use

Use the website only to view services and make genuine appointment requests. Do not submit false information, attempt unauthorized access, interfere with availability, or misuse payment and upload systems.

Service photos, branding, and website content belong to Perfected by Jen or their respective owners and may not be reused without permission. Availability and service details can change. The website is provided as available, and confirmed booking terms control if a display error occurs.

Questions about these policies should be sent to Jen using the contact information provided with the booking confirmation or through the Perfected by Jen Instagram account.